Villages of Walnut Grove Community FAQs

Last update: 06/09/2023

What is my property code?

Your Property Code is DVWNG

What is the Management ID?

6587

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Account & Assessment Info

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

When is my assessment due?

Assessments are due January 1 and considered late January 10

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.. Please see your current budget for actuals.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DVWNG - Villages of Walnut Grove

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code DVWNG in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Michelle McFarland, Community Manager: By phone at (214) 445-2742. Via email DVWNGmanager@goodwintx.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You address the Board of Directors through your community manager via email or by submitting a request via TownSq.

Owner Information

How do I update my contact information/mailing address?

https://goodwintx.com/update-account/

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up
Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form on TownSq.

Where do I find my community's architectural modification request form?

The architectural modification request form can be found under Tools in the Architectural Review section of TownSq.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Committee. This committee of volunteers that is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or a message from Architectural Review Committee via TownSq within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at DVWNGmanager@goodwintx.com.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Rules/Regulations

What is the community's rental/leasing policy?

3.3 Lease Restrictions. A Residence may be leased for a period of no less than one (1) year. All tenants shall be bound by the Restrictions, but the lease of a Residence shall not discharge the Owner from compliance with any of the obligations and duties of the Owner. All leases shall make reference to the Restrictions and Owners shall provide tenants with a copy of this Declaration. All leases shall be subject to this Declaration and the other documents of the Association, regardless of whether the lease makes specific reference to them or whether the Owner delivers this Declaration to the tenant.

What is the community's pet policy?

3.12 Animals. No horse or livestock of any kind may be kept on a Lot. Domestic, non-dangerous house pets such as cats and non-aggressive breeds of dogs, in reasonable number as determined by the Association, may be kept on a Lot, but no Owner shall allow a pet to run loose or become a nuisance to the other residents. No pets may be raised for sale, and commercial kennels of any kind are expressly prohibited. Hogs, swine, chickens, and other poultry are prohibited. No pet shall be allowed to make an unreasonable amount of noise or to become a nuisance. No bees or other insects may be housed, kept or farmed. All animals shall be kept in strict accordance with all applicable laws and ordinances, and in accordance with the Rules and Regulations. It is the intention of these restrictions to restrict use of the Lot so that no person may quarter any animal, insect or other creature that may interfere with the quietude, health or safety of the community or any other Owner or resident in the Subdivision.

What is the community's parking policy?

3.7 Parking. All vehicles belonging to Owners or guests must be parked in the Owner's driveway, garage, or other ARC approved parking area overnight. In no case may vehicles be parked overnight on the Roads. No tractor trailer rigs may be parked on any part of the Property or elsewhere in the Subdivision except while active loading or unloading is occurring. No travel trailer, motor home, camper, boat, aircraft, recreational vehicle, motorcycle, four-wheeler, tractor, or truck larger than one (1) ton, or similar vehicle or trailer shall at any time be parked for more than for (4) hours or overnight on any Lot, or in front of any Residence, or within any building setback area. No more than two (2) vehicles bearing commercial insignia or names shall be parked on any Lot, and then only if the vehicle is utilized by the Owner as transportation to and from the Owner's place of employment. Commercial trucks and trailers providing services to a Residence may park trucks and trailers on a Road during weekday business hours in connection with the provision of services. No vehicle (regardless of size) which transports flammable or explosive cargo may be kept on a Lot at any time other than the temporary parking of a properly licensed fuel truck that dispenses propane to an Owner's approved on-site propane tank. Boats, ATVs, UTVs, golf carts and similar may be parked on a Lot only within an enclosed garage or in a covered parking area out of sight of all Roads and other Lots. Notwithstanding the foregoing, a utility trailer may be kept on a Lot behind a fenced or enclosed area as long as the trailer does not exceed 16 feet in length and is not visible from any Road or other Lot and is stored empty and free of junk, refuse, trash, tree limbs, and similar. 3.8 Storage of Vehicles. No travel trailer, motor home, camper, boat, aircraft, recreational vehicle, motorcycle, four-wheeler, tractor, lawnmower, machinery, or truck larger than one (1) ton or similar vehicle or trailer shall be parked in the Subdivision overnight or stored in front of any Residence or within view from any other Lot. No such vehicles or trailers that are stripped down, wrecked, junked, or inoperable shall be kept, parked, stored, or maintained on any Lot unless in an enclosed structure or in a screened area which prevents the view thereof from any other Lot or Road. No dismantling or assembling of any such vehicle or trailer or any other machinery or equipment shall be permitted unless in an enclosed structure or in a screened area which prevents the view thereof from any other Lot or Road. The ARC shall have the absolute authority to determine from time to time whether a vehicle is operable and, if not, adequately screened from public view. Upon an adverse determination by the ARC, the vehicle shall be removed or otherwise brought into compliance with these Restrictions. Under no circumstances may any recreational vehicle, boat, trailer, lawnmower, motorcycle, aircraft, travel trailer, motor home, or machinery be stored on any Lot and visible from any Road.

What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for maintaining all areas on and around home that are within property lines. This includes beside home if on corner and behind fence line if on alley.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Tuesday & Friday are trash day and Wednesday is recycle day

What is the bulk pick-up schedule for my community?

Friday – one bulk item

How do I get electric/gas/water/trash service?

Electric is your choice and Trash/Water is with City of Midlothian https://www.midlothian.tx.us/

How do I get a mailbox key?

Your mailbox key should come from the sales office at closing and if you do not receive one please contact your local United States Postal Center for instructions on obtaining your mailbox key. Contact previous owner or a locksmith if your house was purchased as a resale

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Community Archives website at hhttps://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login